Policies

  • We understand that shipping is an important part of your shopping experience. That is why we’ve created a comprehensive shipping policy that ensures your order will arrive to your door on time and in perfect condition, to the best of our abilities. We send more detailed information regarding delivery (via email), once the shipment is processed. We recommend that you contact us at info@ModaBlak.com in advance of making your order if you have any queries after reading the following.

    Processing Time:

    We’re a boutique business, so we are batch our goods in small quantities and limit our shelved items. Having said that, most of what we offer is made-to-order.

    Small in-stock items typically ship within 1 - 2 weeks. (I.e. bookshelves, hooks, coasters, trays & cutting boards.)

    Medium pieces typically require 3 - 4 weeks processing. (I.e. tables, credenzas & chairs.)

    Large items typically require 5 - 8 weeks processing.

    Custom orders require 2 weeks in addition to the 5 - 8 weeks typically required.

    Please keep in mind that there is likely a queue ahead of your order. If timing is a concern, it is suggested to place a deposit for your order. We can queue your order with as little as a $1000 deposit. This helps start the build, while collecting the balance on a later date.

    Please note we do not begin building your item(s) without, at least, receiving a deposit. Additionally, we offer expedited services to assist in getting your items sooner for an additional fee (see below).

    All Items are required to be paid in full before shipping / pick up / delivery.

    Shipping Time:

    Large items ship in a boxed crate via truck freight. The nominal transit time for truck freight shipments is approximately 7-10 business days.

    Everything else ships standard parcel service. (UPS, FedEx, USPS). The normal transit time for these services are 5-7 business days.

    Expedited shipping options can be arranged upon customer request.

    Please note: Any undelivered freight must be reported within 15 days of your order being marked as completed. Once the item is handed to the carrier, we are not responsible for tracking / confirming delivery.

    Shipping Methods:

    Our concrete islands currently ship via freight. We work with a variety of freight companies and cannot always guarantee the communication service offered by the individual company, or the exact delivery procedure. Prior to delivery, the carrier will typically call a day in advance to schedule a delivery window for residential service, however we cannot guarantee this. The carrier does not typically schedule a delivery window for commercial deliveries. Someone over the age of 18 must be present to sign for and receive the item. Once received, it is the buyer’s responsibility to transport the island into the dwelling. The suggested procedure on transporting the Island into your space is provided in email prior to your scheduled delivery. Please note we have no control over delays incurred once the item has been collected from the shipping company.

    Once the item(s) have shipped, we send you an email notifying you of this, as well as unboxing information, and more details of what to expect from the delivery of your island(s).

    All other items are shipped using standard shipping.

    Once the order has been fulfilled, the item(s) are prepared for shipment, and await carrier pick-up. We work with third-party delivery services such as UPS, FedEx & USPS, and have no control over any delays incurred once the item has been collected by them. Upon carrier pick-up, the buyer receives a tracking link, unboxing information, and instructions on what you can typically expect from the delivery carrier. Typically this service includes delivery to your door (if a house) or to your building lobby (if an apartment), however we cannot guarantee the procedure of each individual company.

    Extra services:

    • White Glove Service

      If you prefer, we offer a white glove delivery service, subject to availability in your area. Please note, this service is subject to the customer checking the crate for damage prior to opening it, and photographing any visible damage that might have been incurred during transport. The white glove service includes transporting the island into the home, positioning / assembling the piece, and removing final packaging. (‘Final packaging’ refers to the protective plastic that we recommend is left on after the customer has opened the crate subject to inspecting it for damage.) On some occasions, this service will be provided by a team scheduled in addition to the delivery or the item(s), to coincide with your delivery.

      The white glove service does not include opening the shipping crate after delivery, as that is left up to the buyer to inspect and ensure that the item is free of damage from shipping. Specific instructions on this step are sent via email prior to delivery.

    • Expedited Building Services

      We know that timing is everything, which is why we also offer expedited services for the creation of your order. If you are in need of an item sooner than our standard lead time, we will be happy to speed up your build. Standard service is 5 - 8 weeks, and we can decrease this to a shorter time frame for a fee. The fee for this service ranges from $250 - 1000 per item. Since this service solely pertains to the completion of the product, an expedited shipping service is a separate option that would need to be considered separate to this service, and would incur additional fees. The expedited service charge is eligible for refund if the agreed ship date has been exceeded. This service does not relate to shipping itself. Once in the hands of the carrier, any delays pertaining to shipping do not qualify for reimbursement of services.

    • Expedited Shipping

      We don’t currently offer expedited shipping options in the shopping cart, however this can be arranged.

    Domestic Shipping Fees:

    We provide free standard shipping on all domestic shipments.

    We cover carrier fees to your door for all items purchased from our store. In the event of processing a return, the buyer will be responsible for the return shipping fees. To facilitate this, we provide the return label or pick-up service, whichever is applicable. This will be deducted from the total return amount. The buyer is not responsible for return shipping fees for items that have arrived damaged, and buyer is asked to supply photographic evidence detailing the damaged shipping container, as well as, damage to the item(s).

    Expedited shipping can be made available at the buyers expense.

    International Shipping Fees:

    International shipping fees and procedures are different for every country. For international inquiries, we find out what the expectations are before the customer agrees to making the purchase. Foreign import procedure and delivery options are vastly different amongst countries. All information is disclosed and agreed upon prior to shipping the item(s). The buyer may or may not be responsible for paying for import fees.

    Please contact Info@ModaBlak.com for shipping fees outside of the continental US.

    In summary:

    Shipping time is approximately 7 - 10 business days, Mon - Fri, daytime hours.

    Deliveries are typically made to the door (if to a house) or to the lobby (if delivered to an apartment), however our islands might have a different process that differs according to the service provider. It is therefore recommended to contact us at info@ModaBlak.com prior to making your order to discuss the options for delivery.

    An adult (18 years or older) must be present to accept delivery.

    The carrier will typically call 1 - 2 days before your delivery date to schedule an estimated time of delivery.

    If the item arrives with damaged packaging please take photos.

    Please report any undelivered freight within 15 days of your order being marked as complete.

    The carrier does not typically schedule a delivery window for commercial deliveries.

  • Custom orders are one of a kind. We make alterations on the dimensions of the products we already offer in order to better suit your space. Customers can therefore submit the exact measurements that they wish the finished design to be (height x width x length). We are not responsible for measurements that have been submitted incorrectly. Customised orders require approximately 2 weeks in addition to the standard processing time, and on rare occasions, might require even more time. Custom orders are not eligible for return. Please see the DAMAGED & DEFECTIVE section for our returns policy on custom orders. Our expedited service also extends to custom orders.

  • We include instructions about what to do in the event that your item arrives damaged prior to the delivery date. This information is provided via email, in junction with the tracking, and unboxing information. Should your item arrive damaged, please contact us immediately at info@ModaBlak.com with the following:

    Clear and close-up photos of the damaged crate PRIOR TO opening

    Photos of each side of the crate as it has arrived.

    Clear and close-up photos of the damage on the item itself.

    Failure to provide detailed photos could forfeit eligibility for replacement.

    Once we have ascertained that the item was damaged in transit, we will then reach a mutual agreement to replace or repair the item in respect to the magnitude of damage. If the item is in stock we will ship the replacement immediately. If the item is NOT in stock, we will prioritize the replacement build and have the item shipped within the soonest available date.

    If the item is a custom design we will come to terms on replacement or repair in respect to the magnitude of damage, then execute the agreed course of action within the soonest available date.

    In the event that the customer is to receive a refund this is contingent on the claims approval, which takes place through a third impartial party who will assess the case.

    Items lost in transit will be replaced or reimbursed, whichever is applicable.

    We prioritize replacement orders and aim to have the issue resolved as quickly as possible. Warranty information is specific to each item. If you find an item to be defective, please reach out to info@ModaBlak.com. Please note, clear and close-up photos of the damage are necessary in order to quickly resolve the concern.

  • We pride ourselves in excellence. In the event of your selection not working out, we allow 3 days upon receiving the item(s), to arrange a return. Should you wish to return your item(s), please contact info@ModaBlak.com to begin processing your return.

    A return shipping label or pick up service will be provided for the order. All fees associated with the return will be deducted from the refunded amount. Returned items are subject to a 20% restocking fee. Return requests submitted more than 3 days after delivery of the item(s) are no longer eligible for return. [It is recommended that customers who wish to return an item take clear photos of the item prior to its return as] all items undergo inspection upon return to the warehouse.

    Items ineligible for return:

    Please note that items with notable wear and tear / visible use are not eligible for return.

    Customized orders are not eligible for return.

    Marked down and sale items are not eligible for return

    Expedited services. Please see our Shipping Methods below for more details.

  • We offer a full service design team. Please contact us with any inquiries you may have. Thank you.

    Color matching:

    Concrete swatches are available for purchase at $7 per color. Please note color may vary due to atmospheric pressure, humidity, temperature, and composition. Therefore, we cannot guarantee color matching, and like colors will have slight variations from one batch to the next.